Three explained.
With Three, the first question is which product and plan generation you have. The answer affects much more than the monthly allowance.
Start with these three questions
- 1.Match the product name in your Three account to the current terms.
- 2.Separate the airtime, phone, connected-device and home-broadband commitments.
- 3.Ask what remains payable if the Three number moves to another provider.
Background and account identity
Three can have multiple product generations in use at once. Start with the agreement, the account route and the date of the relevant change before assuming a current headline feature applies.
Keep the product name, agreement date and exact question together before relying on a general headline.
SIM-only, prepaid and connected devices
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
Handsets and eSIM
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
Roaming conditions
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
Unlimited data and broadband
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
Bills across the term
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
Reading Lite, Value and Complete without mixing generations
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
A practical broadband investigation
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
What to ask before moving a Three line
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
Joining, leaving and faults
Keep the product, device, location and account details together. Check the official terms for your exact plan, and record the question you need answered before making a change.
Keep the product name, agreement date and exact question together before relying on a general headline.
Your Three checklist
Before joining Three, keep the product summary, renewal terms and device conditions together. Before leaving, check the airtime end date, any handset obligation and how the final statement will arrive. Only the provider can confirm or change the details on your account.
Call for general guidanceOfficial reading
These links lead to the provider or regulator. They are reference links, with no commission. Current and older accounts can have different terms.
We explain what to check. Your provider confirms what applies. Never share passwords, payment credentials, one-time codes or PACs with this guidance line.
0330 059 9863