Separate the phone from the airtime
A handset balance and a mobile service are separate things to check before moving or cancelling.
Map the commitments
A handset balance and a mobile service are separate things to check before moving or cancelling.
Before a return
Use the official provider information to confirm the detail that applies to your device, location and agreement. Keep dates, product names and account references together so a later answer can be checked.
After a change
Use the official provider information to confirm the detail that applies to your device, location and agreement. Keep dates, product names and account references together so a later answer can be checked.
Put it into practice
- 1.Find the handset agreement.
- 2.Separate the device balance from airtime.
- 3.Ask what survives a transfer or cancellation.
We explain what to check. Your provider confirms what applies. Never share passwords, payment credentials, one-time codes or PACs with this guidance line.
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