Sources and editorial standards
A different explanation should preserve the underlying facts and make uncertainty visible.
Research basis
This edition was prepared on 6 September 2026 from official provider and Ofcom material linked in the articles. Current pages may not describe older agreements.
What we publish
Provider distinctions are separate from practical guidance. We do not claim our own nationwide performance survey, guaranteed savings or fabricated customer experiences.
Corrections
To raise a factual correction, identify the page and the official document supporting the change. Do not send private account records just to point out a public statement.
Put it into practice
- 1.Read the explanation and note what applies.
- 2.Keep personal account details private.
- 3.Confirm current details through the official route.
Clarity before commitment
We explain what to check. Your provider confirms what applies. Never share passwords, payment credentials, one-time codes or PACs with this guidance line.
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