Keep or change your mobile number
A number transfer can succeed while another contractual component continues.
PAC and STAC
A number transfer can succeed while another contractual component continues.
Maintain continuity
Use the official provider information to confirm the detail that applies to your device, location and agreement. Keep dates, product names and account references together so a later answer can be checked.
Confirm completion
Use the official provider information to confirm the detail that applies to your device, location and agreement. Keep dates, product names and account references together so a later answer can be checked.
Put it into practice
- 1.Request the correct transfer route.
- 2.Keep account recovery methods ready.
- 3.Check the final bill after the new line works.
Clarity before commitment
We explain what to check. Your provider confirms what applies. Never share passwords, payment credentials, one-time codes or PACs with this guidance line.
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